Return Policy
At The Sign Store, we work hard to ensure every order is produced with accuracy and care. Because many of our products are custom-made, we encourage customers to review artwork, specifications, sizes, and order details carefully before approving production. If something isn’t right, we’ll do our best to make it right.
Step 1: Contact Us
If there is an issue with your order, please contact us within 30 business days of delivery.
You can reach our support team through:
Please include:
- Your order number
- Photos of the issue (if applicable)
- A brief description of the problem
Your order number can be found in your confirmation email or customer account.
Step 2: Resolution
If the Issue Was Our Error
If the issue was caused by a production defect, printing error, or shipping damage, we will remake or replace the affected product at no additional cost within our normal production schedule. There will be no restocking fee.
If the Issue Was Due to Customer Error
Examples may include:
- Incorrect artwork uploaded
- Spelling or design approval errors
- Incorrect sizing selected
- File quality issues
Because most products are custom-made, refunds are limited. In some approved cases, returned products may qualify for a partial refund once received and inspected.
Customers are responsible for return shipping unless otherwise approved
Shipping Damage
If your order arrives damaged during shipping, please notify us immediately and provide photos of both the packaging and damaged items.
We will work with the shipping carrier and coordinate a replacement when applicable.
Custom Products
Most products sold by The Sign Store are custom manufactured specifically for each customer. Because of this, custom products are generally non-returnable unless there is a verified production defect or order error caused by our team.
Stock & Non-Custom Items
Non-custom stock items may be eligible for return if they are:
- Unused
- In original condition
- Returned with all included parts and packaging
Return approval is required prior to shipment.
Refund Limitations
Refunds, credits, or replacements shall not exceed the original amount paid for the affected product or service.
Production Turnaround Times
Production time begins once all of the following have been received:
- Full payment
- Print-ready artwork/files
- Proof approval (if applicable)
Orders submitted after daily production cutoff times may begin processing the following business day.
Production turnaround estimates:
- Do not include shipping transit time
- Exclude weekends and holidays
- May vary depending on product type, order size, or production volume
While we strive to meet all estimated timelines, delays caused by shipping carriers, file issues, approval delays, weather, or circumstances outside our control are not guaranteed against.
Design Services
Fees for custom design work, artwork recreation, file setup, or consultation services are non-refundable once work has begun.
Policy Updates
Policies may be updated at any time without prior notice. Continued use of our websites and services constitutes acceptance of current policies.
QUESTIONS AND CONTACT INFORMATION
[Re: Returns]
[Phone: (505) 830-2530]
[Email: signs@thesignstorenm.com]
[2641 San Mateo Blvd. NE Albuquerque, NM 87110, United States]